Spidersat maintain a sophisticated Customer Support Request system, to ensure that all requests for service are dealt with appropriately.

Satellite services are covered by a Service Level Agreement, which guarantees 99.7% uptime of the space segment. Spidersat are also able to provide Service Level Agreements to cover other aspects of its customers' networks. These agreements are tailored to meet the demands and expectations of the customer.

Our Network Operations Centre is available to take calls 24 hours per day, 7 days per week.

Support Requests can be opened by sending an email to the address shown below. Please be sure to include all relevant information relating to your request in the email.

Support Requests can be opened by telephoning the number shown below, and leaving a message on the automated response system. Please be sure to include all relevant information relating to your request in the message.